TO:                 Landlord and Tenant Board Stakeholders

FROM:           Ian Speers, Associate Chair

                       Lindiwe Bridgewater, Acting Registrar

DATE:            May 1, 2023 

RE:                LTB Update – Email Consolidation

We are writing to inform you about our plan to consolidate all regional email addresses into one centralized email address.

This initiative will help us to modernize operations and improve our service delivery standards. It will enable the LTB to streamline processes and to respond to inquiries in a more efficient manner, including ensuring that urgent submissions and file-specific inquiries are properly prioritized. This will also help minimize confusion among parties about which email address to use when contacting the LTB.

Effective July 10, 2023, parties can use LTB@ontario.ca  to contact the LTB. Emails sent to the regional email addresses on or after July 10, 2023, will receive an email bounce-back advising them that their email has not been received by the LTB and directing them to resend their email to LTB@ontario.ca.

We continue to encourage users to use the Tribunals Ontario Portal to upload evidence and submissions for their LTB file or to submit requests instead of using email. Using the portal will ensure your casefile is updated in real time and allows the LTB to address your requests in a timely way.

If you have any questions, please contact LTB@ontario.ca.

Sincerely,

Ian Speers                                   Lindiwe Bridgewater

Associate Chair                          Acting Registrar